Delivery Information

Resonate Designs Florist guarantees same day delivery across the Sunshine Coast to local Coolum beach area and select outer suburbs with in a 25k radius of Coolum beach, when orders are placed by 1pm Monday to Friday AEST.

Priority and outer suburbs priced at $35 and over, need to be placed by via phone by 10am Monday to Friday to guarantee same day delivery. If you require a specific time for delivery or an express delivery, please call Resonate Designs Flowers directly on 0415878314 and we will try to accommodate.

We ensure that all deliveries placed online will reach business addresses by 5pm and residential addresses by 6pm. If sending flowers to a workplace or home, it is the senders responsibility to advise us in ‘special notes at the checkout’ or by phone of any circumstances that could effect the couriers ability for a successful delivery. Extra delivery charges may apply.

Please let us know if the recipient finishes work prior to 5pm so we can deliver it to them within that timeframe.

The courier will call the recipient only if there is not a safe space to leave your order to obtain further instructions as to where the best location is to leave the item/s safely and out of the public eye and weather. It is important that the recipients details/phone numbers are provided correctly.

If the recipient cannot be contacted whilst the courier is at the location, and there is no where the courier deems safe to leave the gift, then it will be returned to our Coolum Beach store for re-delivery (which will incur another delivery fee) at the next available time. The sender may also collect the gift from our Coolum Beach store.

It is the senders responsibility to detail a safe location as to where the gift/s can be left in the ‘special notes at checkout’ otherwise, gifts left at the designated location will have photographic

evidence and delivery time noted.

It is hospital policy that flowers and gifts delivered to hospital addresses are taken to the nurses station or relevant reception. After handover, Resonate Designs Florist Sunshine Coast cannot take any responsibility for the promptness or time of delivery to the recipient.

It is the customers responsibility to make sure the patient receiving flowers is not due to be discharged on that day (please note that ICU patients cannot receive plants or flowers), . If the recipient is being discharged, we will contact the sender to arrange an alternate address. This may incur extra delivery fees if the secondary address is in a further delivery zone or the time to receive the second address resulted in the courier having to return the item to the Coolum Beach store.